Copyright Chan Neill Solicitors
Legal Notices Authorised and regulated by the Solicitors Regulation Authority SRA ID Number: 388780
Member of the UK Advisory Network
If at any time you would like to discuss with us how our service to you could be improved or if you are dissatisfied with the service you are receiving, please let us know by contacting the partner dealing with your matter or the firm's complaints partner, Andrew Neill. A complaint may include a complaint about our bill or the level of our costs. We shall look at any complaint carefully and promptly and do all we can to explain the position to you. If we have given you less than satisfactory service, we shall try to do everything reasonable to put it right. Clients of the firm are entitled to a copy of the firm's complaints handling procedure on request. In the event of your not being satisfied by our response, you may be entitled to refer the matter to the Legal Ombudsman as a complaint. The contact details for the Legal Ombudsman are as follows: Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ (postal address); 0300 555 0333 (telephone); email: firstname.lastname@example.org. Normally, you would need to refer a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint. The Legal Ombudsman's service is available to clients who are individuals, micro enterprises and very small charities, clubs and trusts; if in doubt whether you fall into one of those categories, you should contact the Legal Ombudsman. In relation to costs, a client may alternatively have a right to apply to the Court for an assessment of the firm's bill under Part III of the Solicitors Act 1974. If a client exercises a right to have the firm's costs assessed by the Court, they cannot refer the issue to the Legal Ombudsman. If all or any part of the firm's bill remains unpaid while a client disputes it, the firm will be entitled to charge interest.
Financial Services and Markets Act 2000
We are not authorised under the Financial Services and Markets Act 2000, but we are able, in certain circumstances, to offer a limited range of investment services to the client because we are regulated by the Solicitors Regulation Authority. We can provide these investment services if they are an incidental part of the professional services we have been engaged to provide. The Law Society of England & Wales is a designated professional body for the purposes of the Financial Services and Markets Act 2000. The Solicitors Regulation Authority is the independent regulatory arm of the Law Society. Complaints and redress mechanisms are provided through the Solicitors Regulation Authority and the Legal Ombudsman. The timescale for referring a complaint to the Legal Ombudsman and their contact details are set out in the previous section under 'Complaints'.